Jobs submitted before 12 p.m. Eastern time zone on a business day:
For embroidery & artwork Jobs submitted before 12 p.m, turnaround time would be the same day.
For Edit Files (Revision Files) and Rush File, turnaround time would be 1 to 3 Hours.
For all Simple Design and Artwork , turnaround time would be 1 to 2 hour.
For Regular jobs, the delivery would be on next business day.
How do I send my jobs?
Email or Upload in Online through our Website!
What quality controls have you adopted?
All files are completed by artists/digitizers and quality controlled by the Quality Assurance team. Furthermore, these are random sampled by the Manager. For customers who plan to send more than 200 jobs a month, same team would be assigned.
Could you send me your price list through e-mail?
Yes Offcourse!. To receive our updated price list, e-mail a request to email@example.com.
I am a high-volume, more than 10 jobs per day customer. Do you offer special pricing?
Yes. Prospective customers who plan on sending more than 200 jobs a month qualify for special pricing.
When do I get the invoice?
You could choose daily, weekly, fortnightly, or monthly invoice options.
What payment options do you provide for payment of invoice?
Paypal and Wire Transfer.
What if I am not satisfied with my order?
Don't Pay the Amount
How do I know that you have capabilities to do what I want?
We have satisfied customers to whom you could speak, we have handled different situations with different customers, and we deliver what we advertise. You can also Check our Portfolio for your reference!
What communications do you have for long-term business?
All the latest software tools. Please let us know your requirement and we would be able to help you with any IT requirement
What file formats do you support?
We support all file formats that are required for the custom design industry. Please ask us.
Do you charge for revisions?
Customer's changes are charged at 50% the job rate.
What file format will you return to me?
Format of your choice.
How will I get my orders back?
You will be notified via e-mail that your job had been completed and sent the way it was received. Files could be sent back to the customer through e-mail attachment, FTP, or through your server.